Welcome to Rici Melion family! Everything you need is right here
Below are some of are common questions about orders
On the ricimelion.com website, choose your purchases and click Add to Bag.
Once all of your preferred items have been put into your shopping bag, proceed as follows:
If you have an account with us, ensure that you are logged in by clicking the Sign In option.
Then, click the "Shopping Bag" button to finish the checkout process.
Choose your address, then click Next
Select a payment method
For credit card payments, follow the on-screen instructions
Click on Place Order
Check your email for a Sales Order Summary
6. If you are not a registered customer,
Click on the ‘Shopping Bag’ button and proceed to checkout
Enter all your required shipping and billing information
On the website, select the search icon in the upper right.
On your keyboard, type the item code you're looking for and hit Enter.
Orders placed on ricimelion.com are processed quickly, to ensure your items can be delivered to you within the shortest timeframe possible. Therefore once an order has been submitted, we cannot guarantee that we can cancel or modify your purchase at any time.
To cancel or modify any online order, please contact our WhatsApp: +92 310 3336793 as soon as possible.
For any personalization items, unfortunately, you will not be able to cancel or modify your order once it is placed.
There are no additional charges for Cash on Delivery orders except for Courier Charges.
The COD service is available all over Pakistan. COD is not available internationally.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.
In Pakistan: Flat PKR 250 will be charged on all orders on upto 3000 PKR.
For international orders: Shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy.
Below are some common questions about shipping.
Yes, the shipping price is calculated on the checkout page once the address is filled-out or selected for logged-in users (if an address is saved in the address book)
Free Shipping on all orders over the value of Pkr.3000.
All international orders are delivered within 10-20 business days after the order has shipped out.
Return & Exchange
Below are some common questions about our return and exchange.
Rici Melion does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or incorrect item is received by the customer. A refund will be processed only if the item sent back to Rici Melion is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.
If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by filling the complaint form or calling at +92 310 3336793. One of our representatives will make the best effort to facilitate you in the best way possible.
Below are some questions about payments
Following are the payment options available for your convenience:
Cash On Delivery (COD)
Cards (Visa Debit/Credit, Master Debit/Credit)
Absolutely. All payment information submitted by our customers is encrypted and kept secure and confidential. Rici Melion store is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share rent, or sell your personal information.
Creating User Account
Here are some steps for new customer on our website to create a user account
Making an Account has a number of advantages, including:
Your billing and shipping information will be kept, which will speed up the checkout process.
You will be able to see the history of your prior orders.
Account holders will always be informed about new offers and mailings.
To reset your password, click "Reset My Password," then enter your email address.
Then, enter your new password by clicking the link that was sent to your email address.
Please register here in order to get emails or messages with promotional offers.